FAQs

 

What types of products does LaLam offer?

LaLam specializes in a curated selection of stylish home decor and unique lifestyle products. Our offerings include handcrafted candles and artisanal wall art, designed to elevate the aesthetic of any space while promoting quality and sustainability.

How does LaLam ensure the quality of its products?

We are committed to quality and sustainability. Each item is carefully selected to meet high standards of craftsmanship and eco-friendly practices, ensuring that our customers receive products that are both beautiful and responsibly made.

What is the return policy for items purchased from LaLam?

LaLam has a 30-day return policy. Customers can request a return within 30 days of receiving their item, provided the product is in its original condition, unworn or unused, with tags, and in its original packaging. Proof of purchase is also required.

Are there any items that cannot be returned?

Yes, certain items are non-returnable, including perishable goods, custom products, personal care items, hazardous materials, and sale items. If you have questions about a specific item, please contact us for clarification.

How can I initiate a return or exchange?

To initiate a return, please contact us at lalam.lamont@gmail.com. If your return is accepted, we will provide a return shipping label and instructions on how to send your package. For exchanges, we recommend returning the item and making a separate purchase for the new item.

What should I do if my item arrives damaged or defective?

We advise customers to inspect their orders upon receipt. If you find that your item is defective, damaged, or incorrect, please contact us immediately so we can evaluate the issue and provide a resolution.

How long does it take to process a refund?

Once we receive and inspect your return, we will notify you regarding the approval of your refund. If approved, the refund will be processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to post the refund.

Does LaLam ship internationally?

Currently, we do not have specific information regarding our shipping policy. For inquiries about international shipping, please contact us directly for assistance.